Privacy Policy

We collect the following categories of information:

• Account & contact information — name, work email address, company, job title, and, if you enable SMS-based two-factor authentication, your mobile phone number.
• Authentication & security data — credentials, multi-factor authentication enrollment (authenticator app, SMS, or backup codes), session and device identifiers, and sign-in activity used to protect your account.
• Usage & platform data — configuration you create in the Services (such as policies, rules, and integration settings), product telemetry, and audit/event logs generated as you operate the platform.
• Technical data — IP address, browser type, operating system, and similar information collected automatically when you interact with the Services.
• Communications — messages you send to us (for example, support requests) and your contact preferences.

We use personal information to:

• Provide, operate, secure, and maintain the Services;
• Authenticate users and deliver account-security features, including one-time passcodes for two-factor authentication;
• Respond to your requests and provide customer support;
• Monitor, detect, and prevent fraud, abuse, and security incidents;
• Improve and develop our products and analyze how the Services are used; and
• Comply with legal obligations and enforce our agreements.

VisIQ offers optional SMS (text message) delivery of one-time verification codes as part of two-factor authentication (2FA). These are transactional, account-security messages — VisIQ does not send marketing or promotional text messages. See our SMS Text Program page for the opt-in screen, sample messages, and program details.

We do not sell personal information. We disclose information only in these limited circumstances:

As stated above, mobile information and SMS consent data are never shared for marketing or promotional purposes.

We retain personal information for as long as your account is active and as needed to provide the Services, then for the period required to meet our legal, accounting, security, and contractual obligations. When information is no longer needed, we delete or de-identify it.

We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit and at rest, access controls, and continuous monitoring. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, and to object to or restrict certain processing. Residents of California (CCPA/CPRA), the European Economic Area, and the United Kingdom (GDPR) have additional rights, including the right to know what personal information we hold and the right not to receive discriminatory treatment for exercising these rights. To make a request, contact us using the details below. We will verify and respond as required by applicable law.

We use cookies and similar technologies to keep you signed in, remember preferences, secure the Services, and understand usage through privacy-conscious analytics. You can control cookies through your browser settings; disabling some cookies may affect functionality.

The Services are intended for business use and are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

VisIQ is operated from the United States. If you access the Services from outside the United States, you understand your information will be processed in the United States, where data-protection laws may differ from those in your jurisdiction.

We may update this Privacy Policy from time to time. We will revise the “Last updated” date above, and for material changes we will provide reasonable advance notice (for example, by email or an in-product notice) before they take effect. Changes apply going forward only — we will not apply a materially less protective version retroactively to information we already hold. If you don’t agree with a change, you can close your account before it takes effect.

The VisIQ platform uses artificial intelligence (AI) and machine-learning models — both our own and trusted third-party model providers we engage as sub-processors — to deliver core features such as analyzing your security and operational data, detecting risks and policy violations, and generating findings, summaries, and recommendations. To provide these features, the data you and your organization put into the Services (your “Customer Data”) is processed by these AI systems. This processing is a necessary part of delivering the Services you ask for: when you use an AI-powered feature, you are directing us to process the relevant Customer Data through AI for that purpose only. We process your Customer Data to provide, secure, support, and maintain the reliability of the Services for you — and for no other purpose.

You own your data. As between you and VisIQ, you and your organization retain all rights to the Customer Data you submit and to the outputs the Services generate for you. You grant us only a limited, non-exclusive license to host, process, transmit, and display that data — and to create the AI outputs you request — solely to provide, maintain, and secure the Services for you. We do not use your Customer Data to build or improve separate products, to train models, or for advertising, and we never sell it.

AI output may be imperfect. AI-generated results — including risk assessments, summaries, classifications, and recommendations — can be incomplete or incorrect and should not be relied on as the sole basis for a decision. You are responsible for reviewing AI output and applying your own judgment before acting on it. The Services are a tool to assist you, not a substitute for professional, legal, or security advice.

If you have questions about this Privacy Policy or our data practices, contact:

VISIQ LABS LLC
Email: [email protected]
Website: https://visiqlabs.com